People Do Not Buy Value Propositions

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People Do Not Buy Value Propositions

An excellent post was published several months back that focuses on this simple premise:

People don’t buy value propositions; they buy problem definitions.

The author’s point is that solution providers tend to accept a client’s definition of what the problem is too easily.  When this is done and the definition is wrong, then the solution is going to be wrong as well. Who hasn’t learned the hard way from this mistake? I certainly have.

The reality is that people in need of help rarely have the problem accurately defined. They may pretend to initially, but in most cases they want assistance arriving at the right answer.  They’re seeking expertise, or at least some validation that they’re correct. They want to speak with someone who knows their business, asks smart questions and listens effectively to their responses.

Consultants who do this will put themselves in excellent position to define the problem jointly with clients.  And as the author makes clear, once this stage in the relationship is reached, the job of “selling” yourself is mostly done. Enough rapport and trust will have developed with the buyer by this point that the only thing left will be to work out the implementation details.

Charles Green’s wisdom can be found here:

http://trustedadvisor.com/trustmatters/clients-dont-buy-solutions-buy-problem-definitions

By | 2016-12-22T18:37:08+00:00 July 18th, 2015|Insights & Impact|0 Comments

About the Author:

Joe McGrattan oversees strategy and business development for Triple Helix. For nearly three decades, he has been helping companies leverage technology and their data to conduct business more effectively in a digital economy. This includes building strategic-level alliances with non-tech professional services firms whose clients are demanding more information management and technology-related guidance from them. Joe’s blog contributions focus on business-oriented advice to companies on how to take advantage of their data to run smarter, faster, leaner and more securely. He can be reached at joe.mcgrattan@3xcorp.com or found on LinkedIn.