Case Brief: Koster Keunen

Making Data Interactive to Keep Up with Customer Demands

koster keunenOne constant in the world of manufacturing is change. Changing schedules, changing delivery commitments, and changing demands. On many shop floors, whiteboards and spreadsheets drive production, planning, and operations but neither method copes very well with constant information updates.

“My goal for a long time was to see sales information anytime, anywhere. Especially when I’m traveling,” said John Koster, Jr., president of Koster Keunen, Inc. Koster Keunen, based in Watertown, CT, is one of the world’s leading processors, refiners, and marketers of natural waxes. “Until recently, I did not have that capability.”

Making Data Interactive Throughout the Company

Koster Keunen needed information it had in its ERP to be available in real time in different areas of the company, including production planning, operations, sales, and shipping and receiving. They needed to be able to interact with the data, not just see it.

With a VUE Interactive touchscreen from Triple Helix Corporation (Triple Helix) the company is now able to leverage an interactive production planning board to enable production to keep up with open orders.

The same screen also allows production operations to monitor the status of all open production batches and where they are in the process – all in real-time.

“Touchscreens that interface with existing systems can greatly increase productivity and overall customer satisfaction,” said Jason Bittner, president of Triple Helix, a Connecticut-based company specializing in data solutions that improve business operations and outcomes. “The ROI generated by the improvements can be measured in months rather than years.”

Triple Helix Approach Delivers Results Quickly

The ability to generate a big benefit in a short amount of time is based in Triple Helix’s method of working with clients to identify the major pain points and develop a solution that compliments what is already there, rather than starting from scratch.

In the case of Koster Keunen, the company’s ERP already had a lot of valuable data in it, but it was difficult to access so that using it effectively was awkward and time-consuming. The Triple Helix VUE system brought the data forward into easy-to-use touchscreens so that it can be easily interpreted and understood in real time.

Since 2004, Triple Helix has provided data and information systems for the aerospace and manufacturing industries. Our solutions complement existing technology investments to avoid costly replacements.

Contact us if you would like to schedule a risk-free consultation to see if Triple Helix can help your company better organize, access, and analyze your data.

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